We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information of our guests, in compliance with the relevant laws and regulations in Botswana, including the Data Protection Act and applicable international privacy standards.

By using our services, booking a safari, or interacting with us, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with the best possible safari experience. The types of personal information we collect include:

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• Personal Details: Name, age, nationality, passport information, and contact details (email address, phone number).

• Booking Information: Travel dates, preferences, special requests, and payment details.

• Health Information: Any relevant health conditions or dietary requirements you share with us to ensure your safety during the safari.

• Emergency Contact Information: Details of someone to contact in case of an emergency.

• Communication: Any information you provide when communicating with us via email, phone, or our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• Safari Booking and Planning: To process your booking, communicate with you about your safari, and ensure all arrangements are made.

• Safety and Health: To cater to any specific health conditions, allergies, or dietary needs you may have during your safari.

• Payment Processing: To process payments for services rendered.

• Customer Support: To respond to your inquiries and provide assistance before, during, and after your safari experience.

• Marketing: With your consent, to send promotional materials, updates, or offers that may be of interest to you. You can opt out of receiving marketing communications at any time.

3. How We Protect Your Information

We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes the use of secure payment processing systems and encryption technologies.

We also limit access to your personal information to employees and partners who need it to provide you with services. All third-party service providers we work with are required to uphold similar standards of data protection.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following:

• Third-party Service Providers: To assist with operations related to your safari, such as accommodation, transportation, or medical services. These providers are bound by confidentiality agreements and are not permitted to use your information for purposes other than those outlined in this Privacy Policy.

• Law Enforcement: We may disclose your information if required by law or in response to legal requests from government authorities.

5. Your Rights

As a guest in Botswana, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete information we hold.

• Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.

• Opt-out: You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

To exercise any of these rights, please contact us at encounterokavangosafaris@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how visitors interact with our site and allow us to improve our services. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of some website features.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer wish to receive marketing communications or services from us, we will securely delete your data upon your request, subject to legal or contractual obligations.

8. International Data Transfers

Although we are based in Botswana, we may transfer your personal data to third-party service providers in other countries. We ensure that any international data transfers comply with applicable data protection laws to safeguard your privacy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we will notify you via email if significant changes occur. We encourage you to review this Privacy Policy periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: encounterokavangosafaris@gmail.com

By booking a safari with us or using our services, you agree to the terms outlined in this Privacy Policy.

This Privacy Policy is designed to comply with Botswana’s Data Protection Act and best practices regarding user privacy and data security.